| Terms and Conditions |
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| 1.General |
1.1 7 Star UK Catering Provides top quality branded goods. The customer is guaranteed to be supplied in the most efficient manner possible at realistic prices, without any hidden extra charges of small print.
1.2 The following terms and conditions apply to all transactions received by 7 Star UK Catering via the telephone, Internet, mail and email. The placement of an order through these methods indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights. |
| 2.Description of Goods |
2.1 All products sold are of a technical nature and we are sometimes unable to give full specifications of all products. All images, descriptive matter, specifications in our advertisements, relayed by telephone and on the Internet are for the sole purpose of giving an approximate description. Full details of specifications are available from manufacturer’s brochures or their websites.
2.2 Please note that any Special Order Item will not be accepted for refund unless faulty, as the item will be ordered especially for you and subsequently cannot be resold. Terms and conditions do not affect your statutory rights. |
| 3.Product & Pricing Information |
| 3.1 All product specifications, images and other information published in our advertisements and on our website have been made accessible by suppliers, manufacturers and publications. 7 Star UK Catering cannot guarantee the reliability or accuracy of the information and prices described, published or quoted, please note that these terms and conditions do not affect your statutory rights. |
| 4.Availability |
| 4.1 All products and services are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. We shall not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time. |
| 5.Payment |
5.1 7 star UK Catering accepts all major credit/debit cards including Visa, MasterCard, American Express and Switch. You must provide us with your exact billing address and telephone number, which is held with your credit/debit card company. Any incorrect information given will cause delays in your ordered being processed.
5.2 Your order will only be processed once an authorization code has been received. Cheques and postal orders take a minimum of 10 days from receipt until payment has cleared then goods can be released for dispatch. 7 star UK Catering reserves the right to charge 2.5% for credit card transactions, with 3% for Amex. All offers are inclusive of 17.5% V.A.T.
5.3 Please note when placing your order by Credit Card we shall only deliver to the address the Credit Card is registered to. |
| 6.Errors and Omissions |
| 6.1 In the event a product is listed or quoted at an incorrect price due to an error from our suppliers or publishers. We reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card. |
| 7.Delivery |
7.1 Delivery of all products, which are available in stock, will be completed as a door-to-door service in the UK mainland only. Important notice! On acceptance of your delivery, if you are unable to have the contents of the package checked then please sign the delivery note UNCHECKED!
It is your responsibility to check for damages at the time of delivery, if the carrier refuses to wait please sign as damaged.
Deliveries do not include uploading or installation, you are responsible for insuring the products will fit through your doorways.
7.2 Products will be delivered between 9AM-6PM working days from clearance of payment. 7 Star UK Catering reserves the right to use an alternative courier service where necessary.
7.3 If an arranged and confirmed delivery date relating to a product as stated in Para 7.2 fails due to a breach of contract by the customer then a re-delivery charge of £50.00 will be applied to the customers account.
7.4 Areas in northern and north western Scotland may be subject to longer delays and extra cost of delivery please check when ordering.
7.5 All portable products, which are available in stock, will be sent via a national courier delivery service from clearance of payment.
7.6 We will Endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods if they are delivered within a reasonable period of time.
7.7 Regarding failed deliveries of products (not stated in Para 7.2) which have been returned to us owing to a breach of contract by the consumer; Customers will receive a letter from us, advising that they have 7 days to contact us to rearrange delivery. Failing this, the product will be returned to stock and a refund will be processed less a 25% restocking charge. |
| 8.Shipping |
| 8.1 We ship to countries outside the UK. |
| 9.Acceptance & Risk |
9.1 When the goods are delivered to your door, you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.
9.2 From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk.
9.3 Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim. |
| 10.Notification of Claims |
| 10.1 Shortages, damages and incorrect goods should be reported to 7 Star UK Catering within 24 hours from receipt, any delay in doing so may prejudice your claim. |
| 11. Product Guarantees |
11.1 All products supplied are covered by the terms and conditions of the manufacturers guarantee and are parts only.
11.2 This guarantee specifically excludes faults by accident, neglect and misuse.
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| 12.Other |
12.1 You will own the goods once we have received your payment in full.
12.2 You will receive an invoice on receipt of the goods and copies are available.
12.3 Phone calls may be recorded for training purposes
12.4 Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
12.5 These terms and conditions are subject to change at any time without prior notice to you and do not affect your statutory rights
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